SBP 216: SBP Interview - Ads Don’t Persuade People to Buy. With James Hurman.

Advertising doesn't work by persuading people to buy. It works by creating future demand. James Hurman returns to unpack his new book: why the funnel is the wrong model, how the biggest group of buyers isn't in the market yet, why green dashboards can hide a dying brand, and how to make the case for brand spend to a CFO who only sees this year.

There are two types of demand in any market: the small group ready to buy now, and the much larger group who will come in later. Most advertising pours everything into the first group, watches the dashboards turn green, and wonders why the business numbers stay red. James Hurman returns to The Sleeping Barber to explain the fix at the heart of his new book, Future Demand.

Marc, V, and James work through the two-part funnel that replaces the old model, the myth that great companies don't advertise, why Volvo's Epic Split kept paying off for a decade, and why ads wear in rather than wear out. They get practical on the boardroom case: share of voice, the five to ten percent rule, and how to reframe brand as future cash flow for a finance team. They close on AI: the book's Pocket Advisor app, and how language models lean on brand signals when they choose what to recommend.

Enjoy the show.

Show note links:

• Future Demand (book, ebook, audiobook, Pocket Advisor app, community): https://futuredemand.com
• Future Demand community: https://community.futuredemand.com
• James Hurman (website): https://www.jameshurman.com
• Tracksuit (brand tracking): https://www.gotracksuit.com
• The Creative Effectiveness Ladder (Hurman & Peter Field, WARC / Cannes Lions): https://www.warc.com
• Volvo Trucks: Epic Split feat. Jean-Claude Van Damme (2013): https://www.youtube.com/watch?v=M7FIvfx5J10

Guest Social:

• LinkedIn: https://www.linkedin.com/in/jameshurman/
• Substack: https://substack.com/@jameshurman
• Website: https://www.jameshurman.com
• Book / app / community: https://futuredemand.com

Chapters:

00:00 - The two types of demand, and why James rewrote the book

06:25 - Brand isn't a big-company luxury: the 18-month payoff

09:42 - Two types of demand, made visual

14:14 - Why the funnel is the wrong model

16:03 - The great-companies-don't-advertise myth

22:30 - Target tight for now, broad for later

26:32 - Volvo's Epic Split and the milk paradox

31:35 - Ads wear in, they don't wear out

37:21 - Boats and tides: why green dashboards lie

43:30 - The boardroom case: share of voice, budgets, and the CFO

52:51 - Recessions: cut performance, protect brand

56:40 - AI: the Pocket Advisor and how models pick brands